Privacy Policy Statement

State Travels & Tours LLC (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable laws and regulations in the United Arab Emirates.

1.Information We Collect

We may collect the following types of information when you use our services or contact us:

■ Personal Information: Name, passport details, nationality, date of birth, contact number, email address, and residential address.

■ Travel Information: Flight details, hotel bookings, visa information, travel preferences, and itinerary details.

■ Payment Information: Billing details and transaction records (note: we do not store full card details).

■ Technical Information: IP address, browser type, device information when accessing our website or digital platforms.

2.How We Use Your Information

We will collect, store, use and process your personal data only for the purpose of providing tours, travel services and related products and services to you and for any other purpose that you have agreed, including but not limited to submitting an application form, booking or confirming a tour, answering your enquiries, organising your tour, and managing your account and payment.

■ To provide travel, tourism, visa, and related services;

■ To process bookings, reservations, and payments;

■ To comply with UAE immigration, airline, hotel, and regulatory requirements

■ To communicate with you regarding inquiries, confirmations, or service updates

■ To improve our services and customer experience

■ To meet legal, regulatory, or compliance obligations

3.Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only with:

■ Airlines, hotels, visa authorities, embassies, insurance providers, and travel partners;

■ Government or regulatory authorities when legally required;

■ Service providers who assist us in operating our business (under confidentiality obligations)

All third parties are required to handle your data securely and lawfully.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements in the UAE.

6. Your Rights

You have the right to:

■ Request access to your personal information

■ Request correction of inaccurate or incomplete data

■ Request deletion of your personal data, subject to legal obligations

Requests can be made by contacting us using the details below.

7. Cookies and Website Use

If applicable, our website may use cookies to enhance user experience. You may choose to disable cookies through your browser settings.

8. Policy Updates

State Travels & Tours LLC reserves the right to update this Privacy Policy at any time. Updates will be effective upon publication.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

State Travels & Tours LLC

Abu Dhabi, UAE